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Best Digital Money Transfer Services to India

INSTAREM REVIEW

PROMOTION
(for new customers only)

Transfer $500 or more and enjoy a first transfer bonus of $5AUD when using code ‘SAVEMORE’

SPEED

0-1 Day

SCORE

78.21

VERY GOOD

Founded by an Indian, Instarem is a fully digital money remittance service and was launched in Australia in 2015.

As a fairly new player on the scene, Instarem has been recently engaging with the Indian-Australian community, while also providing some of the best rates to their consumers.

Their website is also very easy to use, however, they are not rated as highly by their customers as some of their competitors. Check out the full review below.

SCORE 3.5

Brand Story

    • Brand mission: Bridging currency borders
    • Founder Prajit Nanu was trying to book a holiday overseas but was frustrated by how difficult the process was
    • News clippings show InstaRem is quick to gain funding from large investors around the world
    • They are part of Visa’s Fintech fast-track program in Asia-Pacific

SCORE 8

User Experience

    • Clear to see fees and amount received, before and after sign-up
    • Easy to search for receive country page and to find help/contact information
    • App download is not obvious until further down the page – not everyone may scroll this far
    • Colours and website is modern and welcoming
    • Easy to understand, no Indian languages available

SCORE 5

Community Interactions Incentives

    • Earn points each time a person transfers – these are redeemable on transactions
    • First transfer bonus – adds AUD $5 on min $500 transfer
    • Blog is not really community based – very generalised info for all expats/migrants
    • Competition available to go to UK for cricket tournament

SCORE 15.3

Sender Experience

    • Very easy sign-up:
      • Email, password, country of residence
      • Option to sign-up via Facebook or Google+
    • Receive options clear – digital only
    • Sender is notified via email once money is sent, and when the money is received
    • Easy to make recurring payments – all previous receiver details remembered
    • Sender also has a few options to pay (POLI Transfer method, BPAY, or bank transfer)
    • Sender can gain a clear understanding of approximately how long transfer will take depending on transfer option chosen, as well as fees and amount received
    • App is available
    • Very quick send time to India – transfer was finalised within one day for CulturalPulse tests

SCORE 8.5

Receiver Experience

    • Email notification when transfer is sent, and then again when finalised
    • Transfers to all banks
    • Very quick send time to India – transfer was finalised within one day for CulturalPulse tests

SCORE 18

Financial Values

The following values were tested based on sending $1000 to India. Please note these were the values we were shown at the time and are subject to change. For a more up-to-date representation, check out their current rates HERE

    • Fees: $6 AUD
    • Exchange rate: 1.00 AUD = 49.744 INR
    • Amount received: $1000 AUD = 48,762.66 INR

SCORE 11.4

Customer Service

    • Friendly customer service agents over the phone, little hold time
    • Not many comments/interactions on social media, but Instarem appears to respond to many of the comments
    • Facebook response time: Typically within a few hours
    • On website – Real-time messaging, email, contact us, phone numbers all available contact options

SCORE 5

Safety & Security

    • ASIC and AUSTRAC registered

SCORE 3.51

Indian Community Panel Reviews

    • TrustPilot: 7.7/10
    • Google Reviews: 4.4/5
    • Overall App Store rating: 6.9/10
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