fbpx

Best Digital Money Transfer Services to India

MONEYGRAM REVIEW

PROMOTION

N/A

SPEED

0-1 Day

SCORE

64.7

GOOD

MoneyGram is another well-established brand from the United States. Despite being an older provider, their reputation is not rated as highly among the community and general consumers.

This is not only obvious through reviews across the Internet, but also through a general search on the Internet. However, they were known to have very strict security processes, which could give customers some reassurance.

Check out the full review below.

SCORE 2.5

Brand Story

    • Brand mission: connect friends and families in a convenient financial way
    • Well-established (1940) but not much of a story behind the brand’s foundations
    • MoneyGram Foundation – supporting children in accessing education
    • Some negative stories on Google News: Including a case where some agents were involved in defrauding their customers, as well as recent drops in their global shares

SCORE 7

User Experience

    • Longer process to find fees and receive amount, but transparent both before and after sign-up
    • Contact us and help pages easy to find
    • No specific country page, easy to find receive countries when sending
    • App download is not obvious until further down the page – not everyone may scroll this far
    • Language is easy to understand, but no Indian languages available
    • Easy-to-navigate, modern, and appealing website

SCORE 1

Community Interactions Incentives

    • No active promotions
    • Fees starting from $1 AUD
    • MoneyGram Foundation
    • No blog with community stories available

SCORE 15.3

Sender Experience

    • Relatively simple sign-up process
      • Requires basic info such as name, email address and password, but also address, DOB, country of birth and mobile number
    • Sender is notified via email once money is sent, and when the money is received
    • Easy to make recurring payments – all previous receiver details remembered
    • Sender payment options clear (Debit/Credit card, BPAY)
    • Clear to also decide how receiver can get funds (Cash pick-up or bank transfer) and they can also gain an understanding of approximately how long the transfer will take
    • Fees, exchange rate and amount received noted clearly
    • App is available
    • Very quick send time to India – transfer was finalised within one day for CulturalPulse tests

SCORE 9.5

Receiver Experience

    • Email notification when transfer is sent, and then again when finalised
    • Exact receive locations not clear, but MoneyGram does have thousands of receive locations across India
    • Very quick send time to India – transfer was finalised within one day for CulturalPulse tests

SCORE 15

Financial Values

The following values were tested based on sending $1000 to India. Please note these were the values we were shown at the time and are subject to change. For a more up-to-date representation, check out their current rates HERE

    • Fees: $1 AUD
    • Exchange rate: 1.00 AUD = 49.35 INR
    • Amount received: $1000 AUD = 49346.61 INR

SCORE 8.4

Customer Service

    • Automated receiver system when checking on the progress of the transfer
    • Facebook response time: Typically within minutes
    • Many negative comments on social media, but MoneyGram has responded to quite a few
    • On website: Contact Us form, email, or direct phone numbers all available

SCORE 5

Safety & Security

    • ASIC and AUSTRAC registered

SCORE 1

Indian Community Panel Reviews

    • TrustPilot: 0.4/10
    • Google Reviews: N/A
    • Overall App Store rating: 6.2/10
SEE OTHER REVIEWS
Instarem logo
MoneyGram logo
Remitly logo
Ria logo
Western Union logo
WorldRemit logo