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Best Digital Money Transfer Services to Indian

RIA REVIEW

PROMOTION
(for new customers only)

First transfer fee-free using code ‘TRYRIA’

SPEED

0-1 Day

SCORE

68.56

GOOD

Ria is another firm competitor in the digital remittance market, having been available in Australia since 2005.

Their Australia/Pacific web interface is not as modern as their US counterpart, which could demonstrate they do not place a very high importance on their digital transfers from Australia to India.

However, in saying that, they are very active within the Indian-Australian community and do provide good rates. Check out the full review below.

SCORE 3.5

Brand Story

    • Brand mission: To shorten the distance between loved ones through reliable services
    • Founded in New York in 1987, so is well-established, but does not have a relatable founding story for their consumers
    • Subsidiary of Euronet WorldWide and has partnered with Boost Mobile
    • Partnered with NGOs to support multiple charitable causes – Indonesian earthquake relief, blood drive campaign, IWD

SCORE 5

User Experience

    • Australian website is very old-fashioned and not visually appealing, especially compared to the US website
    • Able to see fees and amount received before and after sign-up, but slightly longer process to do so
    • Contact us/support pages easy to find
    • No specific country page, but easy to find receive country list
    • No official app available
    • Easy-to-understand language, but no Indian languages available

SCORE 5

Community Interactions Incentives

    • No fees on first transfer
    • $20 AUD gift card awarded to both old customers for referral
    • Community stories and competitions on blog, but this page is not easy to find

SCORE 13.5

Sender Experience

    • Lengthy sign-up process
      • For security, sign-up requires user to add three security questions on top of other sign up information
    • Sender is notified via email once money is sent and received, and a phone notification is sent when money transfer is complete
    • Easy to make recurring payments – all previous receiver details remembered
    • Sender payment options clear (Debit/Credit card, bank transfer)
    • Clear to also decide how receiver can get funds (Cash pick-up or bank transfer) and they can also gain an understanding of approximately how long the transfer will take
    • Fees, exchange rate and amount received noted clearly
    • App not available
    • very quick send time to India – transfer was finalised within one day for CulturalPulse tests

SCORE 10

Receiver Experience

    • Email and phone notification when transfer is sent, and then again when finalised
    • Exact receive locations not clear, but Ria is partnered with a number of banks and other locations for receivers to pick-up their fund – could be clearer
    • Very quick send time to India – transfer was finalised within one day for CulturalPulse tests

SCORE 15

Financial Values

The following values were tested based on sending $1000 to India. Please note these were the values we were shown at the time and are subject to change. For a more up-to-date representation, check out their current rates HERE

    • Fees: $3 AUD (cash pick-up), $5 AUD (bank transfer)
    • Exchange rate: 1.00 AUD = 49.8 INR
    • Amount received: $1000 AUD = 49800.00 INR

SCORE 9.6

Customer Service

    • Friendly customer service agents over the phone, little hold time
    • Facebook response time: Unclear
    • Little interaction on Facebook page (AU/NZ)
    • Contact options on website: Contact us form, many phone numbers available

SCORE 5

Safety & Security

    • ASIC and AUSTRAC registered

SCORE 1.96

Indian Community Panel Reviews

    • TrustPilot: 8.3/10
    • Google Reviews: N/A
    • Overall App Store Average: N/A
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