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Best Digital Money Transfer Services to the Philippines

Australia is one of the biggest senders of money to the Philippines. According to the Pew Research Centre, in 2016 nearly $1 billion USD was sent to the Southeast Asian nation from Australia alone, contributing significantly to the country’s GDP.

With the Filipino-Australian community sending money home to support their family and friends with living expenses, education, or healthcare, it has been increasingly important for the community to find the most effective money remittance service.

CulturalPulse has analysed the top six digital remittance services Filipinos in Australia use to send money home, to help make your decision between providers easier. To score each provider, we’ve created a 41-element scoring system across the following nine variables. All our scores are based on desktop research and an independent test by sending money to the Philippines. Each variables’ weighting is dependant on the importance it holds in the community.

Best Digital Money Transfer Services to the Philippines

With the Filipino-Australian community sending money home to support their family and friends with living expenses, education, or healthcare, it has been increasingly important for the community to find the most effective money remittance service.

CulturalPulse has analysed the top six digital remittance services Filipinos in Australia use to send money home, to help make your decision between providers easier. All our scores are based on desktop research and an independent test by sending money to the Philippines.

CulturalPulse Digital Money Transfer Index

Brand Story
User Experience
Incentives
Sender Experience
Receiver Experience
Financial Value
Customer Service
Safety & Security
Community Reviews
Money Transfer Company's Comparison Graphic

Results Summary

The Filipino community in Australia is increasingly moving to digital money transfer services.

Fast-growing digital money remittance companies WorldRemit and TransferWise topped the list in our review. They surged beyond market leaders in areas such as customer service and user experience due to their focus on digital innovation.

Market leaders Western UnionMoneyGram and Ria Money Transfer, although competitive with rates and fees, their digital transformations are still evolving in a way that Filipino customers can transact easily.

Many of the companies, including Ria Money TransferWorldRemit and Remit to the Philippines showed a good understanding and investment in the community, by not only sharing articles about Filipinos, but also by investing in local Filipino events.

RANKING

COMPANY

PROMOTIONS
(for new customers only)

FINAL SCORE

1WorldRemit logoNo fees on first three transactions using code ‘3FREE’81.58%READ FULL REVIEW
2Transerwise logoFree or discounted fees on transfers when using Transferwise for the first time through a referral link81.48%READ FULL REVIEW
3Western Union logoFirst transfer fee-free using code ‘FIRSTFREEAU’74.12%READ FULL REVIEW
4Ria logoFirst transfer fee-free using code ‘TRYRIA’70.27%READ FULL REVIEW
5MoneyGram logoN/A64.53%READ FULL REVIEW
6Remit logoNew customers entitled to one month of fee-free transfers. Contact provider for more information.63.72%READ FULL REVIEW

Brand Story


We know how important it is to be understood as a customer, so we tried to find out why each brand was founded and what they have set-out to achieve.

We have also taken note of how each provider is written about in various media stories, as well as whom they have as investors or partners.

User Experience


Whether a platform is easy to use, navigate and understand, plays a huge role in whether or not a member of the Filipino-Australian community decides to use a certain service.

We based these scores on the overall appearance of a website, whether it was easy to find what you were looking for, whether Tagalog is available and how transparent each provider is with their fees and rates.

Community Interaction & Incentives


Which companies provide the best offers to the Filipino-Australian community? What will keep you going back to use their services? How much do they understand my community?

CulturalPulse answers these questions here, to help narrow down your decision.

Sender Experience


The CulturalPulse team tested each of the competitors to gain a clear understanding of how to send money to the Philippines.

Your experience as a sender is the most important part of sending money to your family and friends, so we looked at how easy it is to sign-up, the transparency of fees, rates and amount received, whether or not you are notified across each stage of the transfer, and whether there is a mobile application available.

Receiver Experience


In 2018, over 50 million Filipinos did not own or manage a bank account, so it is important each remittance provider understands how to make it easier for people to obtain the funds sent to them.

We also judged each brand on their notification systems, whether or not the receiver knows what they will be receiving in advance, the brands’ network reach, and the available receive options.

Financial Value


As one of the first factors people look for when deciding upon which digital money service to go with, we based the scores on exactly how much your receivers in the Philippines will receive once the transaction goes through.

We also noted each brands’ fees and exchange rates (at given testing point time).

Customer Service


If you’re worried about how to use a brand’s services, or who to speak to if your money goes missing, you need to know that the customer service provided is friendly, helpful and available.

We also checked out each brands’ contact options and their speed of reply on social media.

Safety Security


We know you want to know that your money is safe. Based on the various financial bodies available in Australia, we looked at how each brand is regulated and what other security measures they may have available.

Filipino Community Panel Reviews


We’ve collated general reviews from websites such as TrustPilot, Google Reviews, social media channels and mobile application stores to give you a good understanding of how each brand is perceived among fellow remitters.