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Digital Money Transfer Services Comparison - Remit from Australia to the Philippines

MONEYGRAM REVIEW

PROMOTION

N/A

SPEED

0-1 Day

SCORE

64.53%

GOOD

MoneyGram is a well-established brand from the United States. Despite being an older provider, their reputation is not rated as highly among the community and general consumers.

This is not only obvious through reviews across the Internet, but also through a general search on the Internet.

However, they are known to have very strict security processes, which could give customers some reassurance. Check out the full review below.

SCORE 50%

Brand Story

    • Brand mission: connect friends and families in a convenient financial way
    • Well-established (1940) but not much of a story behind the brand’s foundations
    • MoneyGram Foundation – supporting children in accessing education
    • Some negative stories on Google News: Including a case where some agents were involved in defrauding their customers, as well as recent drops in their global shares

SCORE 70%

User Experience

    • Longer process to find fees and receive amount, but clear and transparent both before and after sign up
    • Contact us and help pages easy to find
    • No specific country page, easy to find receive countries when sending
    • App download is not obvious until further down the page – not everyone may scroll this far
    • Language is easy to understand
    • Tagalog not available
    • Easy-to-navigate, modern and appealing website

SCORE 10%

Community Interactions Incentives

    • No active promotions
    • Fees starting from $1 AUD
    • MoneyGram Foundation
    • No blog with community stories available

SCORE 80%

Sender Experience

    • Relatively simple sign-up process
      • Requires basic info such as name, email address and password, but also address, DOB, country of birth and mobile number
    • Email notifications received when money transfer is in process and when complete
    • Easy to make recurring payments – all previous receiver details remembered
    • Sender payment options clear (Debit/Credit card, BPAY)
    • Clear to also decide how receiver can get funds sent (Cash pick-up or bank transfer) and can also gain an understanding of approximately how long the transfer will take
    • Fees, exchange rate and amount received noted clearly
    • Average send time to the Philippines – the transfer took three days for our CulturalPulse test
    • App is available

SCORE 70%

Receiver Experience

    • Email notifications received when money transfer is in process and when complete
    • Many receive options:
      • Bank transfer (all banks, BDO Direct, BPI)
      • Cash pick-up
      • Mobile wallet
    • Exact receive locations not clear, but MoneyGram does have thousands of receive locations across the Philippines
    • Average send time to the Philippines – the transfer took three days for our CulturalPulse test

SCORE 75%

Financial Values

The following values were tested based on sending $1000 to the Philippines on April 11, 2019. Please note these were the values we were provided at the time and are subject to change. For a more up-to-date representation, check out their current rates HERE

    • Fees: $1 AUD
    • Exchange rate: 1.00 AUD = 36.91 PHP
    • Amount received: $1000 AUD = 36,913.18 PHP

SCORE 70%

Customer Service

    • Automated receiver system when checking on the progress of the transfer
    • Facebook response time: Typically within minutes
    • Many negative comments on social media, but MoneyGram has responded to quite a few
    • Contact options on website: Contact Us form, email, or direct phone numbers all available

SCORE 100%

Safety & Security

    • ASIC and AUSTRAC registered

SCORE 20%

Online Community Panel Reviews

&
0.4/10
(USA Version only)
Overall App Store Average
6.2/10
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