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Digital Money Transfer Services Comparison - Remit from Australia to the Philippines

REMIT TO THE PHILIPPINES REVIEW

PROMOTION
(for new customers only)

New customers entitled to one month of fee-free transfers. Contact provider for more information.

SPEED

0-1 Day

SCORE

63.72%

GOOD

Remit to the Philippines is a Filipino-owned and operated remittance company based in Australia that prides itself on good customer service.

With this, comes an understanding of the Filipino community and their remittance habits, which is demonstrated throughout their blog and social media, as well as their offering of various receive options across the Philippines.

However, as a fairly new and smaller player in the digital remittance market, Remit to the Philippines’ website is not as modern as other competitors, and their fee structure is a little harder to understand initially. Read the full review breakdown below.

SCORE 50%

Brand Story

    • Brand mission: To satisfy the remittance needs of customers wanting to send Pesos to the Philippines from Australia
    • A Filipino-owned and operated company that was founded on the principle of good customer service
    • Founded because of a lack of understanding between money transfer operators and Australia-based Filipinos
    • Difficult to find any news about this company because it’s so new and shares similar names to other companies

SCORE 40%

User Experience

    • Amount received is clear both before and after sign-up, but fees are difficult to understand and find
    • Philippines only
    • Easy to contact – various methods available
    • Mobile application is not available
    • Language is easy to understand
    • Tagalog not available
    • Website could be updated, not as modern or clean as other websites

SCORE 70%

Community Interactions Incentives

    • New customers entitled to one month of fee-free transfers. Contact Remit to the Philippines for more information
    • Because it is a Filipino owned and run company, there is a constant stream of relevant Filipino content on blog and social media, showing a good understanding of their community

SCORE 50%

Sender Experience

    • Somewhat easy sign-up process
      • Requires basic details, but also proof of ID and a photo/copy of ID
      • Details must match ID – leaves little room for mistakes
    • No notifications received to let us know our transfer was in process or complete
    • Easy to make recurring payments – all previous receiver details remembered
    • Send options are varied (online or with an agent)
    • Sender is also able to clearly see what receive options are available:
      • Bank to bank
      • Door to door
      • Cash pick-up
      • Bill payment
      • Online
    • Difficult to understand fees and approximate times it will take for the transfer to be finalised
    • Mobile application is not available

SCORE 65%

Receiver Experience

    • No notifications received to let us know our transfer was in process or complete
    • Receiver has many ways to receive funds:
      • Bank to bank
      • Door to door
      • Cash pick-up
      • Bill payment
      • Online
    • Huge receive network in the Philippines – all details listed on the website

SCORE 70%

Financial Values

The following values were tested based on sending $1000 to the Philippines on April 11, 2019. Please note these were the values we were provided at the time and are subject to change. For a more accurate representation, check out their current rates HERE

    • Fees: $7-9 AUD (depending on transfer option)
    • Exchange rate: 1.00 AUD = 36.90 PHP
    • Amount received: $1000 AUD = 36,900.00 PHP

SCORE 90%

Customer Service

    • Friendly customer service agents over the phone and online, no hold time and quick to respond
    • Facebook response time: Typically within an hour
    • No recent negative comments on social media
    • Contact options on website: Contact Us form, email, or direct phone numbers

SCORE 100%

Safety & Security

    • ASIC and AUSTRAC registered

SCORE 34.8%

Online Community Panel Reviews

8.1/10
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