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Digital Money Transfer Services Comparison - Remit from Australia to the Philippines

TRANSFERWISE REVIEW

PROMOTION
(for new customers only)

Free or discounted fees on transfers when using Transferwise for the first time through a referral link

SPEED

0-1 Day

SCORE

81.48%

VERY GOOD

TransferWise is a strong player in the digital remittance market, and this is seen through their strong consumer reviews across various platforms.

TransferWise prides itself on its transparency and positive perception, however they show limited understanding of their Filipino-Australian market by providing only bank transfers as their receive option.

It is also quite difficult for users to gain access to customer service contact options. Other than this, however, their website is very easy to navigate, which could be beneficial to older Filipino-Australian senders. Read their full review below.

SCORE 60%

Brand Story

    • Brand mission: Money transfer should be fair, low-cost, easy, and fast
    • Founded by two Estonian friends who were sick of paying excessive fees for bank transfers
    • Investments by Richard Branson and PayPal co-founder Max Levchin
    • Only eight years old but is trusted by more than 4 million people

SCORE 80%

User Experience

    • Clear to see fees and amount received
    • Help page slightly hidden, contact us page only accessible by going through this page, but sign-in is recommended for ‘best experience’
    • App download is not obvious until further down the page – not everyone may scroll this far
    • Easy to understand language
    • Tagalog not available
    • Website is modern and appealing

SCORE 40%

Community Interactions Incentives

    • Not clear if there is an offer specifically available for new customers
    • Rewards for referrals for both old and new customers
    • Many community and informative stories on blog specific to Filipinos

SCORE 95%

Sender Experience

    • Very easy sign-up
      • Only requires full name, email address and password
      • Can sign up using Facebook or Google+ accounts
    • Updates via email at each stage of the transfer process
    • Easy to make recurring payments – all previous receiver details remembered
    • Sender options clear – Transferwise is digital only
    • Clear that receiver can only get funds via bank transfer, which would not be ideal for those Filipinos without bank accounts
    • Approximate transfer times are stated before signing up
    • Transparency with fees, rates and amount receiver both before and after signing up
    • Very quick send time to the Philippines – took just under one hour for our CulturalPulse test
    • App available

SCORE 80%

Receiver Experience

    • Updates via email at each stage of the transfer process
    • As TransferWise is digital only, receive options are limited:
      • Bank deposits
      • SWIFT international transfers
    • In saying that, transfers to all banks in the Philippines are available
    • Very quick send time to the Philippines – took under one hour for our CulturalPulse test

SCORE 85%

Financial Values

The following values were tested based on sending $1000 to the Philippines on April 11, 2019. Please note these were the values we were provided at the time and are subject to change. For a more up-to-date representation, check out their current rates HERE

    • Fees: $9.17 AUD (bank transfer)
    • Exchange rate: 1.00 AUD = 37.11805 PHP
    • Amount received: $1000 AUD = 36,777.68 PHP

SCORE 95%

Customer Service

    • Friendly customer service agents over the phone, no hold time
    • FB response time: Typically within a day
    • Mixed social media comments, Transferwise responds to as many as possible
    • Getting help via website is quite difficult – website says you are unable to get ‘best experience’ without signing up to account, or signing in

SCORE 100%

Safety & Security

    • ASIC and AUSTRAC registered

SCORE 78.2%

Online Community Panel Reviews

&
9.2/109.6/10Overall App Store Average
8.1/10
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