AGL

Background

AGL is Australia’s oldest and largest energy company, currently servicing around 3.6 million Australians.

Challenge

AGL needed to gain a strategic understanding of the cultural diversity of its customer database and to determine its market penetration in key high-growth multicultural communities.

Using our genealogy analysis system, we completed a cultural diversity audit and analysis to provide a cultural profile of AGL’s Victorian customer database and segmentation insights.

Key outputs/outcomes

Report on AGL’s performance and market penetration in Victorian multicultural communities with insights explaining indexations, consumer preferences and behaviours.